- OperatorNovatrix SRL
- Established2018
- GamesOver 1,400 titles
- Providers92+ studios
About this Privacy Policy
Privacy is important when using an online casino. This policy provides general information about the types of personal information that may be handled through the Ilucki Casino website and related services. It also explains why information may be needed, how it may be protected, and the choices available to players.
This policy applies to information collected when you browse the website, register or maintain an account, make deposits or withdrawals, participate in casino services, contact support, respond to communications, or otherwise interact with the website. Some services may include links to third-party websites or tools. Those third parties may have their own privacy practices, so players should review the relevant information before providing personal details.
By using the website, players acknowledge that personal information may be handled as described in this policy. Where consent is required for a particular activity, consent may be requested separately. Players may also have the right to withdraw consent, subject to legal or operational requirements.
Information that may be collected
The information handled by an online casino can vary depending on how a player uses the website, which services are requested, and what checks are required. Information may be collected directly from a player, created through account activity, or received from service providers involved in payments, verification, security and technical operations.
Account and identity information
- Name, date of birth, contact details and account login information.
- Information supplied when registering, updating an account or requesting support.
- Identity and verification documents, together with information needed to confirm identity, age, eligibility or account ownership.
- Records of consent, privacy choices, communications and requests made by a player.
Payment and transaction information
- Deposit, withdrawal and other transaction records.
- Payment method details and related payment status information. Sensitive payment details may be processed by payment providers rather than stored directly by the casino website.
- Account balances, gaming activity, bonuses or promotional activity where relevant to account administration and transaction records.
- Information used to identify unusual activity, payment problems, chargebacks or suspected fraud.
Technical and usage information
- IP address, device type, operating system, browser type, language and general location information.
- Website activity, pages viewed, session details, referring pages and information about how features are used.
- Cookie identifiers, similar technologies, error reports and security logs.
- Information about device settings or network connections where it is needed to protect accounts, prevent abuse or keep the website operating properly.
Why information is used and when it may be shared
Personal information is handled only for legitimate operational, legal, security or service-related purposes. The information needed for one purpose may not be the same as the information needed for another. Where practical, only information relevant to the particular purpose should be requested.
- To create, operate and maintain a player account.
- To process deposits, withdrawals, transactions and account-related requests.
- To complete identity, age, eligibility and account ownership checks.
- To carry out anti-fraud, anti-money-laundering, security and responsible service checks.
- To provide customer support, investigate issues and respond to questions or complaints.
- To communicate about the account, website updates, service messages, security matters and other important information.
- To send marketing or promotional communications where permitted and where the relevant consent or preference applies.
- To monitor performance, troubleshoot errors, improve website features and understand general usage.
- To meet legal, regulatory, accounting, taxation, dispute-resolution and other compliance obligations.
- To protect players, the website, payment systems and other users from misuse, unauthorised access or harmful activity.
Information may be shared with carefully selected providers that help operate the website and services. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud-prevention providers, customer support providers, analytics providers and professional advisers. Such providers should receive information only where it is relevant to the service they provide and should be expected to handle it securely.
Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect rights or property, investigate suspected fraud or security incidents, resolve disputes, or protect the safety of a player or another person. If business operations change, information may be transferred as part of a lawful restructuring, sale or service transition, subject to appropriate privacy protections.
Personal information may sometimes be processed by service providers in another country. Where this occurs, reasonable steps should be taken to use providers that apply suitable security and privacy safeguards. The protections that apply can depend on the provider, the information involved and the requirements that apply to the relevant service.
Your privacy choices and data rights
Depending on the circumstances and the requirements that apply, players may have rights concerning their personal information. These rights are not always absolute. A request may be limited or refused where information must be retained, where releasing it could affect the privacy of another person, where identity cannot be confirmed, or where another lawful exception applies.
- Access: ask for a copy of personal information held about you, together with general information about how it is being used.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it. Deletion may not be available for records that must be retained by law or are needed for a legitimate dispute, security or compliance purpose.
- Marketing consent: withdraw consent to marketing communications or change marketing preferences. Account, security and service messages may still be sent where they are necessary to operate the account or provide important information.
- Information about processing: ask general questions about the categories of information used, the purposes of processing and the types of providers that may receive information.
To exercise a data right or ask a privacy question, email support@iluckicasino.click. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal information from being disclosed or changed at the request of someone who is not authorised.
Requests will be considered within a reasonable time. If a request cannot be completed in full, an explanation may be provided where appropriate. Players should also keep their account information accurate and notify support if details change, particularly information needed for identity checks, payments or account security.
This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply to information handled after the update. Players are encouraged to review this page periodically.
