Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making deliberate choices about whether, when and how much you play. It includes understanding that all casino games involve risk and that outcomes are determined by chance or the rules of the relevant game. Previous results do not make a future win more likely, and no betting strategy can guarantee a profit.

Ilucki Casino provides information intended to help players make informed decisions. Our information is general in nature and does not replace financial, medical or personal advice. Gambling may not be suitable for everyone. If gambling is causing stress, conflict, financial pressure or loss of control, consider stopping and seeking independent support.

Players in Australia must meet the applicable minimum age requirement and should only use gambling services where permitted by law. You are responsible for checking the rules that apply in your state or territory and for ensuring that your gambling activity is lawful. Do not gamble on behalf of another person, allow another person to use your account, or try to avoid age and identity checks.

• Think of gambling as paid entertainment rather than a source of income.
• Decide your time and spending limits before opening a game or placing a bet.
• Never use money needed for rent, bills, food, savings, debt repayments or other essential expenses.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Keep your account details private and do not share access with family, friends or other people.

Plan safer play before you start

A simple plan can make it easier to keep gambling within comfortable boundaries. Before you play, decide how much money you are prepared to spend and how long you intend to stay online. Treat the amount as an entertainment expense. Once your budget or time has been used, stop, even if you feel that a win may be close.

Use money that is separate from essential household funds. Avoid borrowing, using credit to gamble, selling possessions or asking others for money to continue playing. If a gambling session results in a loss, accept the loss as part of the cost of entertainment. Continuing in an attempt to recover it can lead to larger losses and make it harder to keep control.

It can also help to take regular breaks and keep a record of the time and money you spend. A record may show patterns that are difficult to notice during a single session. Consider discussing your limits with someone you trust, particularly if you find it difficult to stop when you planned to do so.

1. Set a personal spending limit that does not affect your essential costs or financial commitments.
2. Set a playing-time limit and decide when you will take a break or end the session.
3. Read the game information and understand the relevant rules before committing money.
4. Use available account controls, such as deposit limits, session reminders or time-out options, where those features are offered.
5. Review your activity regularly and adjust your approach if gambling takes more time or money than expected.
6. Stop immediately if you feel pressured, distressed or unable to follow your own limits.

Available controls can depend on the account, service and applicable requirements. Check the responsible gambling or account settings information for the options available to you. If you need a longer break, a temporary account restriction or self-exclusion may be more appropriate than a short session reminder.

Recognising when gambling may be a problem

Problem gambling can develop gradually. A person may begin by playing occasionally and later spend more money, time or mental energy than intended. The important issue is not only the amount lost. Gambling may be a concern whenever it affects your finances, relationships, work, study, health, sleep or peace of mind.

You may wish to pause and seek help if any of the following statements feel familiar. You do not need to wait for a serious financial loss or crisis before asking for support.

• You regularly gamble for longer than you planned or spend more than your intended budget.
• You increase your stakes because smaller amounts no longer feel exciting or because you want to recover losses.
• You think about gambling frequently, plan your day around it or feel restless when you try to stop.
• You hide, minimise or give inaccurate information about your gambling to family, friends or other people.
• You borrow money, use credit, miss payments or sell belongings to fund gambling.
• You feel anxious, guilty, irritable or low after gambling, but return to it to change how you feel.
• Gambling is affecting your work, study, relationships, sleep, health or normal responsibilities.
• You have tried to cut back, take a break or stop but have not been able to maintain the change.

If one or more of these signs apply, stop gambling and consider speaking with an independent gambling support service, a qualified counsellor, a financial counsellor or a health professional. Support is available even if you are not sure whether your gambling is a problem.

Taking a break or stopping access

If you want to reduce or stop gambling, use the account controls available to you and contact the relevant support channel through the website if you need help understanding the process. Depending on the service and applicable rules, options may include a temporary time-out, a longer break, spending restrictions or self-exclusion. Read the instructions carefully before confirming a restriction.

A self-exclusion or account restriction is a practical step to prevent or reduce access for the selected period. It should be treated seriously. Do not create another account, use another person’s account or ask someone else to gamble for you while a restriction is active. If you have accounts with other gambling providers, you may also need to contact those providers separately and ask about their own exclusion processes.

Removing gambling applications, blocking gambling-related websites, turning off promotional communications and asking a trusted person to support your plan may also help. Consider arranging a review of your finances and placing safeguards around access to money. These steps are not a substitute for professional support, but they can make a planned break easier to maintain.

If you are worried about someone else

If a family member, friend or colleague may be experiencing gambling harm, choose a calm time to talk. Focus on what you have observed and how it affects them, rather than blaming or criticising them. Encourage them to seek independent help and respect their privacy. You can also seek advice for yourself, because gambling-related harm can affect the people close to the player.

Do not lend money to cover gambling losses or help someone bypass an account restriction. If there is an immediate risk to a person’s safety, contact the appropriate emergency or crisis service in your location.

Getting independent help in Australia

Independent support can provide confidential information, counselling, practical strategies and help with financial or relationship concerns. You can seek assistance for your own gambling or because you are affected by another person’s gambling. A qualified professional can help you understand your options without requiring you to manage the situation alone.

Australian players can look for a gambling support service operating in their state or territory, or speak with a general practitioner, mental health professional or financial counsellor. Many support services offer information by phone, online or in person. Availability, eligibility and opening hours may differ, so use current information from an official Australian health or government source.

• If gambling is affecting your finances, consider speaking with a qualified financial counsellor before taking on new debt.
• If gambling is affecting your mood, sleep or relationships, speak with a health professional or counsellor.
• If you are supporting another person, ask about services that assist families and affected others as well as players.
• If you feel unsafe or believe there is an immediate danger, contact emergency services or a crisis support service in your area.
• Keep records of important expenses and gambling transactions so that a support professional can help you understand the effect on your finances.

Seeking help is a sign of responsibility, not failure. You do not have to wait until all available money is gone, a relationship has ended or a serious crisis has occurred. Taking a break today and speaking with an independent service can be a useful first step.